Shipping policy

Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

Best Sole LLC offers free shipping on all retail orders for customers shipping to the continental United States.

For other calculated shipping rates: Shipping options for your order will be calculated and displayed at checkout.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at main@massaginginsoles.com with your name and order number, and we will look into it for you.

Item damaged in shipping?

In the event that your order arrives damaged in any way, please email us as soon as possible at main@massaginginsoles.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at main@massaginginsoles.com.